Shipping, Returns & Rush orders.

SHIPPING: Shipping online is standard through USPS priority mail which will provide tracking information for an additional Charge. 

For larger items or rush shipping, FedEx or UPS will be used!

In the event of product damage, PLEASE CONTACT US FIRST! You will void any contract if you try to resolve alone! We walk you through the damage process.

Rush order policy: Rush orders are orders placed with less than 5 days processing and production time. All rush orders will include an additional fee of $50 to ensure a fast turn around.

Rush orders are “Worked in” among other existing orders. Completion times will be at the discretion of Instant Replay Designs & Imaging.

Under this Policy, your order is subject to what I have “on hand”.

Any special purchases for rush orders that require additional materials, will have a “materials fee” added to the total price (original price + rush fee + materials fee). 

The rush order will be completed on the agreed upon date and time, if permitted.

Under the Rush Order policy, Instant Replay Designs & Imaging deems the right to cancel order at anytime, pending refund, if the order can not be completed due to circumstances.

The Customer cannot cancel rush order, once order is placed and payment has been received.

RETURNS/EXCHANGES: Due to the custom nature of my products, all sales are final. Returns or Exchanges due to a defect in the product will be made within 2 days of acceptance of products. You must contact me within the 2-day period. I will require a return or pictures of the items in question and we will work something out for store credit or exchange.

If the product is not what requested, or you have concerns they must be addressed upon arrival in mail (within 24 hr) or at the time the order is picked up. 

Upon pickup and acceptance of item the sale is final. 

Any refunds, returns, or exchanges will be up to my discretion